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BSME/FAS Help Desk Report

Return to Help Desk   BSME/FAS Help Desk SOP

This form should be used for reporting problems with:
  • BSME/FAS
 When you submit your software report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. You can also find helpful tips and workarounds on the FAQ page.

Please be as specific as possible when describing the problem.


Please provide the following contact information:

  First Name:  Last Name: 
  Phone (DSN): (Commercial): 
  Fax (DSN): (Commercial): 
  Email Address:
  System Login ID (when applicable):   
Alternate contact information: (If you would like to be contacted during other than normal office hours)
 
  Phone/Cellular:    Pager: 

Problem Description information:
Site you are reporting from: 
Department of Defense Activity Address Code (DODAAC), when applicable: 

Application: 

When did the problem occur (Date/Time):

What were you trying to do (e.g. type of transaction, reconciliation, report):

What error message are you receiving:

Is this the first time you have encountered this problem:Yes No

If you had the problem previously, when did it occur? How was it resolved?:

Is this a work stoppage issue for you? Yes No

Other reference data, such as contract number, contract, stock point/location, user's customer:

Additional Information:

Leave blank for initial report.
Please use Help Desk tracking number for follow up contact (given to you by help desk): 




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